Got Questions? We’ve Got Answers!
Welcome to the FAQ section for Car Rentals Fiji. Here you’ll find quick answers to the most common questions about our rental process, vehicle options, policies, and more.
Booking & Reservations
Q: How do I book a car with Car Rentals Fiji?
A: Visit our homepage, enter your rental dates and location, choose a vehicle, and click “Book Now.” You’ll receive instant confirmation via email.
Q: Do I need a credit card to book?
A: Yes, a valid credit or debit card is required to secure your booking. Payment details are securely processed through our trusted partners.
Q: Can I make changes to my booking?
A: Yes! Contact us as early as possible with your booking number. We’ll assist with changes based on availability.
Requirements & Eligibility
Q: What documents do I need to rent a car?
A: You’ll need a valid driver’s license, a passport or government-issued ID, and your booking confirmation.
Q: What is the minimum age to rent a car?
A: The minimum age is 21 years, and you must have held a valid license for at least 1 year.
Q: Do I need an International Driving Permit (IDP)?
A: If your license is not in English, we recommend an IDP. Always check with us if you’re unsure.
Payments & Deposits
Q: When do I pay for the rental?
A: Depending on the vehicle and rate type, payment may be required at the time of booking or at pickup. Details are shown during checkout.
Q: Is there a security deposit?
A: Yes, a refundable security deposit is collected at pickup. The amount varies by vehicle type and insurance coverage.
Pickup & Return
Q: Where can I pick up or return the vehicle?
A: We offer pickup and drop-off at major airports, cities, and hotels across Fiji. You’ll choose your location during booking.
Q: What happens if I return the car late?
A: Late returns may incur additional hourly or daily charges. Please let us know in advance if your plans change.
Q: Can someone else drive the car?
A: Yes, additional drivers are allowed but must be added during booking or at pickup with valid ID and license.
Fuel, Mileage & Vehicle Info
Q: What is your fuel policy?
A: We typically follow a full-to-full policy. You receive the vehicle with a full tank and must return it full to avoid refueling fees.
Q: Is there a mileage limit?
A: Most rentals come with unlimited mileage. Any exceptions will be noted during the booking process.
Q: Can I choose a specific car model?
A: You will book by category (e.g., Economy, SUV), and we’ll provide the chosen model or an equivalent based on availability.
Insurance & Support
Q: Is insurance included in the rental price?
A: Yes, basic insurance is included. You can upgrade to full coverage or damage waiver during the booking process for added protection.
Q: What should I do in case of an accident or breakdown?
A: Call our 24/7 roadside assistance number provided in your rental agreement. We’ll guide you through the next steps.